Terms & Conditions

Our Contract

These Terms and Conditions govern the supply of good sold by Salterns Marina Ltd. (Salterns) (Reg no 957868) of 40 Salterns Way, Lilliput, Poole, Dorset BH14 8JR ("we" and "us") to the customer named on the order form provided on the Salterns website. ("You"). Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of goods constitutes a legally binding contract between us on these terms and conditions.

Price and payment

• The price payable for the goods you order is as set out on our website at the time you place your order, plus any charges for carriage and insurances set out on the order form.
• We must receive payment by cleared funds for the whole of the price of the goods you order, and any applicable charges for carriage and insurance, before your order can be accepted unless we have agreed otherwise in writing in advance.

Cancellations & Returns

• You may cancel your order by giving us notice of cancellation within 14 days of the date of collection or delivery. Such notice may be given by mailing, faxing or emailing to the number or address set out on the order form. If you are canceling because of a problem with the goods, please notify us in writing of the problem at the time of cancellation.
• On cancellation for whatever reason, you must return the goods to us at your cost unless the goods are being returned because they are faulty, incorrect goods have been supplied by us or because of unsuitable substitution by us, in which case we will meet the cost of return but we ask that you allow us to nominate the carrier. We regret that we can not be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery.
• Once we have received and inspected the returned item we shall then proceed with the exchange or refund.

Delivery & Title

Unless you tell us you wish to collect the goods, we will deliver in them in accordance with your order. A valid signature will be required on collection or delivery. Title in the goods will not pass to you until payment in full has been received by us in cleared funds. In the unlikely event that you have not received all goods within 21 days of the date of delivery (or where you have requested a delayed despatch within 21 days of the requested despatch date), you must notify us immediately.

Availability

While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.

Liability

If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of the problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than refund made under these Terms and Conditions. This does not affect your statutory rights as a customer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Termination

We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of any obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

Force Majeure

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

General

If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality and enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English Law.